The module discusses concepts and techniques of operations management for improving effectiveness and efficiency in processes and procedures and for the enhancement of productivity. It focuses on the manifold strategic and tactical issues on performance management and is complemented by an introduction to Total Quality Management. The module therefore provides perspectives for managers on using improvement techniques, as well as indicating problem-solving structures of key techniques and how to monitor and evaluate operations.

Focus points the module addresses include the potential of operations management in delivering efficiency and effectiveness in organizations and in which enhancing productivity is a key element. Productivity improvement is a challenging task, which requires specific organization, since productivity is essential for the achievement of financial sustainability and profitability.